Return & Refund Policy
Return & Refund Policy
At Charliesourcing, we are committed to delivering reliable sourcing and logistics services to global B2B clients. Your satisfaction is our top priority, and we aim to resolve any issues promptly and professionally.
✅ Refund Eligibility
As a B2B service provider, our refund policy applies under the following conditions:
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If a sourcing error occurs due to our mistake (e.g. wrong product, quantity, or specifications), we will take full responsibility and offer a refund or replacement.
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For quality inspection services, if there is a failure in identifying major defects that should have been reasonably detected, we will issue a partial or full refund based on the impact.
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For logistics coordination, delays or issues caused by our internal process may qualify for compensation, depending on the case.
⚠️ Important Notes
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Refunds are not applicable for delays or issues caused by external factors such as customs clearance, supplier delays, or force majeure.
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Refunds for services already rendered (e.g. sourcing consultation, factory visits, inspection reports) are only provided in cases of clear negligence or service failure.
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Refund requests must be submitted within 7 days of the issue being discovered.
📩 How to Request a Refund
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Email business@charliesourcing.com with your company name, project/order number, and reason for the refund request.
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Our team will respond within 2 business days with a proposed resolution.
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Approved refunds will be processed within 5–10 business days via the original payment method.